Common issues and quick fixes
Start here when something looks wrong.
Most issues are widget embed, knowledge, or integration related. Public FAQ: troubleshooting.
Widget not appearing
- Confirm embed snippet on live page
- Check browser console for CSP blocks
- Test on staging without ad blockers
Wrong answers
- Update What Bob Knows
- Run Test Bob
- Resolve knowledge gaps
What to do next
Still stuck? Contact us before you have portal access, or open a ticket from Help & Learning after sign-in.