Conversation analytics

Analyze conversation outcomes and quality.

Conversation analytics help you see what customers ask, where Bob succeeded, and where humans intervened. Public proof narratives live on Proof Center; detailed logs require portal access.

Questions analytics should answer

What topics drive volume?
Which answers required escalation?
Did policy changes improve containment?

What to do next

Still stuck? Contact us before you have portal access, or open a ticket from Help & Learning after sign-in.